Video Collaboration for Equipment Maintenance (MRO)

Mobile Collaboration in Aerospace Maintenance, Repair, and Overhaul


One of the first applications for Librestream’s Onsight collaboration solution was Aerospace Maintenance, Repair and Overhaul. In Aerospace Maintenance, Repair and Overhaul, field technicians can use an Onsight rugged device, iPhone or iPad running Onsight Connect to call in remote experts for immediate assistance with a difficult problem. These experts can be part of the internal team, from the final integrator, or from a supplier. Wherever the specialist resides, the field technician can reach them through Onsight Connect. 

The mobility of the Onsight solution gives these Maintenance, Repair and Overhaul technicians the ability to go right to the problem and bring in one or more experts to help solve complex repair issues, perform remote inspections of complex equipment, and visually report part and serial numbers or wear information. The Onsight sessions can also be recorded for future audit trail or training purposes.

Specialized engineers that need to "see" the problems are involved immediately through real-time mobile video of the asset in question. Field workers can call an expert at his or her personal computer, iPhone or iPad, removing the human latency associated with travel and overall time-to-repair. Key suppliers can be notified and brought into the situation through live or recorded video at a much earlier stage thereby shortening the repair time. Onsight can even provide valuable on-the-job training by guiding junior employees through any situation.

In many cases, the Aerospace Maintenance, Repair and Overhaul process also involves the use of additional camera optics such as a Borescope to get visuals from difficult areas like inside the engine. In these cases, the Onsight devices can attach a borescope and share that detailed visual with the expert. Together, the Onsight collaborators can talk, see and draw onscreen to conclude on the next steps.

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