Collision Repair and Insurance - Damage Assessment

Mobile Collaboration with a Remote Inspection Camera

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Librestream’s Onsight solution has delivered results to the automotive claims industry including collision repair and insurance companies. Using Onsight, these companies can perform high quality damage assessments remotely, delivering measurable productivity and customer service improvements.

Boyd Autobody, the largest operator of collision repair facilities in North America, used Onsight to launch their Centralized Appraisal Program (CAP) at their Gerber Collision & Glass chain. With the Onsight collaboration software installed on the estimator's computer, they connected live to a customer service representative who streamed live video of the damaged vehicle using a remote inspection camera - Onsight Device.

The high quality video, telestration (drawing), remote control camera function, image capture and recording capabilities of Onsight drove a dramatic business process improvement. With Onsight, Gerber could centralize and improve the effectiveness of their in-house damage assessment estimators to gain a rapid payback on their investment. The Onsight CAP initiative delivered the following results:

  • 7% increase in appraisal accuracy
  • 3-4% increase in capture rates
  • 15 minute reduction in client estimate wait times
  • A measurable increase in repair vs. replace labor and alternative parts utilization